Frequently Asked Questions
Q: How quickly do you process my order?
A: Very Quickly! We will process and post your order on the same day if you place your order before 14:30 ACDT. If you miss the cut off time for same day, then we post your order out the next business day (excludes weekends and public holidays).
Q: How quickly will I receive my order?
A: Delivery times vary depending on whether you choose Standard or Express post. Please look at our Delivery Info page for more details.
Q: Will I receive a tracking number for my order ?
A: Yes. Your tracking number will be sent by email once your order has been posted. You can track your parcel on the Auspost website.
Q: What types of payment do you accept?
A: We accept Credit Card (VISA, MasterCard & American Express), PayPal, and Afterpay.
Q: Can I return my order if I’m not happy.
A: Of Course! We want to make sure you are 100% happy with your order. Please check out our Returns info page for more details.
Q: Do you have a physical store?
A: No. We are online only. On occasion we might be able to arrange a pickup. Please contact us directly to see if something can get organised.